Terms & Conditions

About these terms

These terms apply to every booking made with Free Walking Tours Hanoi (“we”, “us”, “our”) through our website, WhatsApp, email, or partner booking platforms. By booking a tour you confirm you have read and accept them.

Bookings & confirmation

A booking is confirmed once you receive a written confirmation from us or from the booking platform you used. After confirmation, your guide will reach out by WhatsApp with the exact meeting point and any final details.

Payment

Tours booked through partner platforms are paid through that platform under their terms. Tours booked directly with us are settled in cash or bank transfer at the start of the experience unless otherwise agreed in writing. Tips for your guide are appreciated but never expected.

Cancellations & changes

• Free cancellation up to 24 hours before the tour start time.
• Cancellations made less than 24 hours before the start may be non-refundable, at our discretion.
• If we have to cancel for safety, weather, or operational reasons we will offer a full reschedule or refund.
• Bookings made through a third-party platform follow that platform’s cancellation policy.

Punctuality

Please arrive at the meeting point on time. We will wait up to 15 minutes; after that the tour may start without late guests and no refund will be issued.

Health, safety & conduct

You are responsible for ensuring you are fit to take part in the walking, cycling, or trekking activity you book. Please tell us in advance about any medical condition, allergy, or mobility need. We reserve the right to end the tour for any guest behaving in a way that endangers themselves, other guests, our guide, or the public.

Travel insurance

We strongly recommend that every guest holds valid travel insurance covering medical care, personal accident, and trip disruption while in Vietnam.

Liability

Free Walking Tours Hanoi is not liable for loss, damage, injury, or additional expense arising from circumstances outside our reasonable control, including weather, traffic, transport disruption, illness, or acts of any third party. Nothing in these terms limits any liability that cannot be limited under applicable law.

Photos & content

Guides occasionally take photos during tours and may share them on our website or social media. If you would prefer not to appear, please tell your guide at the start of the tour.

Contact

Questions about these terms? Email realfreewalkingtourshanoi@gmail.com or WhatsApp +84 971 986 466.