How travellers review our walks
Every verified review for Free Walking Tours Hanoi is collected through GuruWalk — the platform we have used since 2021. We do not write, edit, or moderate them ourselves.
Verified record
The numbers behind the reviews
- 4.9 / 5
- Average GuruWalk rating
- 6,688
- Verified ratings
- 9,646
- Tours delivered
- Since 2021
- Active on GuruWalk
Source: Free Walking Tours Hanoi on GuruWalk. Figures reflect the cumulative public record on the GuruWalk profile.
Methodology
How a review reaches you
- 01
A guest joins a walk
Guests book through our GuruWalk profile or directly through this website. Either way, the tour itself is identical — same guides, same routes, same tip-based model.
- 02
GuruWalk sends an independent review request
After the walk ends, GuruWalk automatically emails the guest with a private review form. The form is not routed through us; we cannot see, filter, or block it.
- 03
The review is published on our public profile
Once submitted, the rating and written feedback appear on our public GuruWalk profile, where any traveller can read them.
- 04
We read every review and reply when appropriate
Reviews — including critical ones — help us improve. We reply to feedback directly on GuruWalk when a guest asks a question or raises a concern.
Featured reviews
Pending verified republication
We do not republish individual reviews on this page until we have the guest's permission and a direct link to the original review on GuruWalk. In the meantime, every verified review is available on the source profile.
FAQ
About our reviews
Where do Free Walking Tours Hanoi reviews come from?
Our verified traveller ratings are collected through GuruWalk. After every walk, guests receive an automated invitation from GuruWalk to rate the experience. Free Walking Tours Hanoi does not write or edit these reviews.
How many verified reviews do you have?
As of the most recent GuruWalk public record, Free Walking Tours Hanoi has delivered 9,646 tours and received 6,688 verified traveller ratings on GuruWalk since 2021.
Are the reviews on this site moderated?
We do not host individual reviews on this website. We link directly to the GuruWalk profile so travellers can read every review — positive and critical — in the platform's own moderation environment.
How can I leave a review?
Guests who booked through GuruWalk receive an automated review request after the tour. Guests who joined through this website can leave a review on our GuruWalk profile or contact us by email and we will share the review link.