How travellers review our walks
The verified traveller ratings on our public GuruWalk profile come from guests who booked through GuruWalk — the platform we have used since 2021. We do not write, edit, or moderate them. A WhatsApp or email reservation does not automatically send a GuruWalk review invitation or make that guest eligible to review there.
Verified record
The numbers behind the reviews
- 4.9 / 5
- Average GuruWalk rating
- 7,006
- Verified ratings
- 10,423
- Guided tours
- Since 2021
- Active on GuruWalk
Source: Free Walking Tours Hanoi on GuruWalk. Verified on 14 Oct 2026 from the public GuruWalk operator profile.
Operator totals cover more than one destination. Tripadvisor also contains feedback about walks outside Hanoi. Read the location, route and date of each review; these separate platform records are not combined into a Hanoi tour rating.
Methodology
How a review reaches you
- 01
A guest joins a walk
Guests may reserve on WhatsApp or by email from our tour pages, or book through GuruWalk. The walk itself is the same — same guides, same routes, same tip-based model.
- 02
GuruWalk reviews come from eligible GuruWalk bookings
Ratings on our GuruWalk profile come from guests who booked that walk through GuruWalk and are eligible under GuruWalk’s review rules. The review process is handled on GuruWalk; we do not see, filter, or block it. A direct WhatsApp or email reservation does not automatically send a GuruWalk review invitation.
- 03
The review is published on our public profile
Once submitted, the rating and written feedback appear on our public GuruWalk profile, where any traveller can read them.
- 04
We read every review and reply when appropriate
Reviews — including critical ones — help us improve. We reply to feedback directly on GuruWalk when a guest asks a question or raises a concern.
Featured reviews
Pending verified republication
We do not republish individual reviews on this page until we have the guest's permission and a direct link to the original review on GuruWalk. In the meantime, every verified review is available on the source profile.
FAQ
About our reviews
Where do Free Walking Tours Hanoi reviews come from?
Traveller ratings are published on GuruWalk, which applies its own review eligibility and moderation rules. Free Walking Tours Hanoi does not write or edit those guest reviews. Check the tour, location and date attached to each review.
How many verified reviews do you have?
As of the GuruWalk public record (2026-10-14), Free Walking Tours Hanoi has delivered 10,423 tours and received 7,006 verified traveller ratings on GuruWalk since 2021.
Are the reviews on this site moderated?
We do not host individual reviews on this website. We link directly to the GuruWalk profile so travellers can read every review — positive and critical — in the platform's own moderation environment.
Do operator review totals describe one Hanoi tour?
No. Our GuruWalk operator profile includes tours in more than one city. Operator totals, individual tour listings and Tripadvisor are separate records. Check the route, location and date of a review before using it to choose a Hanoi walk.
How can I leave a review?
To leave a review on our GuruWalk profile, you need an eligible GuruWalk booking for the walk you took. Reserving directly with us on WhatsApp or by email does not automatically make you eligible to review there. You can read every published review on our GuruWalk profile at any time.